Return window
Retail orders may be returned within 14 days of delivery.
Peace of mind
Returns & refunds
If something isn't right, we'll make it right. Start from your order detail screen to request a return.
Last updated: August 2026
Return policy
Damaged or wrong items
Report damaged or incorrect items within 48 hours for a free resolution.
Non-returnable items
Perishables, chilled/frozen goods, and sealed hygiene items are usually excluded.
Start from your order
Request returns from the order detail screen in My Orders.
What can be returned
- Unopened, unused items in their original packaging.
- Items delivered damaged, defective or incorrect.
- Issues reported promptly through the order detail screen.
What cannot be returned
- Perishables, chilled and frozen goods once accepted at delivery.
- Personal-care items where seals or hygiene wrapping have been broken.
- Custom-made or specially imported wholesale lots.
How to start a return
- Go to My Orders and open the order.
- Review items, payment, and delivery details.
- Contact support or create the return request from the order detail page.
- Refunds are processed back to the original payment method after inspection.